You can use any major credit card (Visa, MasterCard, Discover or American Express). Your credit card statement will reflect payment to Staples Promotional Products.

If you have a promo code, you can input this during checkout, and the offer will be applied to your purchase. Please note: there may be specific limitations for promo codes.

If you would like a printout of your receipt, click on ‘My Account’. From there, you can click on the ‘Order History’ link to view your past orders. Click on the specific order for which you would like a receipt and print this page.

Your in-stock merchandise order will be processed and shipped shortly after receipt. Unless otherwise specified, all orders will be shipped within 48 hours, via the shipping method you have selected.

For production and delivery times on Special Orders, contact 800-655-5556.

Please note: the cut off time for orders is 2 p.m. CST. That is the latest we can receive an order and still ship same day.

Once your order has shipped, you will receive a final receipt via email that will contain a tracking number if one has been provided by the carrier. You will also be able to see tracking number (if provided) in your Order History.

We will do everything possible to meet your deadline. You may choose a faster shipping method during the checkout process. Please note: expedited shipping may require additional cost.

We make every effort to ensure the products on our site are in stock and ready for decoration. Occasionally, due to circumstances beyond our control, our stock of a certain product may be depleted. When this occurs, we will contact you with a revised ship date. If this revision does not meet your needs, we will do our best to offer you a comparable product as an alternative to the one you ordered.

Once the order is placed, call Customer Service at 800-291-8551 or email KoaClubShop@staples.com.

Call Customer Service at 800-291-8551 or email KoaClubShop@staples.com.

Yes, simply call us at 800-291-8551 or e–mail us at KoaClubShop@staples.com when placing your order to specify multiple shipping addresses.

All shipments to APO, FPO, DPO addresses must be sent via USPS or Smart Post service. Orders shipping to these addresses will be identified during order processing and the shipping method will be updated accordingly. Your shipping confirmation will reflect the updated freight service and charges. The charges should never exceed what you were quoted during the checkout process.

International Ordering Policy:
There are many issues that can occur when merchandise is shipped from the United States internationally. Certain items have restrictions for certain countries due to the manufacturing country of origin. Select items are not available for export due to foreign regulatory agreement. In some cases, the recipients may be required to pay duties and taxes upon arrival. Upon placing an international order, a member of our team will contact you with estimates of your cost for shipping. Recipients of orders shipped to countries outside the USA will be considered the importer of record in the destination country and will be responsible for compliance with applicable import rules and regulations in that particular country. You will be required to respond to a “customer approval email” and agree to this note in order to release your order for packing and shipping. For Canadian restrictions and availability to all other countries outside of the Continental USA, please email our Customer Service Department: KoaClubShop@staples.com or call our international customer assistance number:1-800-291-8551.

International Shipping:
All shipments are by our carrier’s economy service unless otherwise specified. Freight costs will be added to your credit card charge at the time of shipment. International shipment transit time can only be estimated due to the complex nature of international shipping and Customs clearance requirements.

International Customs/Duties/VAT:
All customs, duties and value-added taxes are the recipient's responsibility and are due at time of delivery. All export orders are subject to a documentation preparation fee of $5.00 per style. These charges are in addition to the purchase total from this store.

International Returns:
Except for defects in product or workmanship, all International sales are final. Any returns require a return authorization number. Email our International Customer Service department at KoaClubShop@staples.com for a return number.

We have thousands of special order options that are available to you. Our online offerings represent only a sampling of the products we can source and develop for you. We have unsurpassed purchasing power with access to many more products. If you don't find what you're searching for, please call us at 800-655-5556 or email us at salesforceswag@staples.com to begin the custom order process.

Your purchases are backed by our 90-day Satisfaction Guarantee. If the merchandise you ordered does not meet your expectations, we will gladly exchange it or accept the return for a refund or credit within 90 days from the day you receive your order. Our friendly Customer Service Department is available at 800-291-8551 between the hours of 7 a.m. and 5 p.m. CST or email KoaClubShop@staples.com. Return information is printed on the back of the packing slip that accompanies your order.

After you place an order and it has been processed for delivery, you’ll receive a confirmation email. The confirmation will contain the expected delivery date, your shipping address, your order number and any other relevant information. The receipt of an email order confirmation is recognition that we have received your requested order and does not constitute an offer to sell.

You can also view your Order status and details through your ‘My Account’ portal, in ‘Order History’.

Once the order is placed, call Customer Service at 800-291-8551 or email KoaClubShop@staples.com.

You can access past orders and invoices from the Customer Information page – once you’ve entered your valid customer information, click to access the Order History page.

You can find inventory levels on the Product Detail page. You can also click the ‘View Inventory Availability Dates’ button if the item is currently out of stock to see if/when the item is due to be restocked.

Call Customer Service at 800-291-8551 or email KoaClubShop@staples.com for more information.

Call Customer Service at 800-291-8551 or email KoaClubShop@staples.com for more information.

To return an item, simply fill out the Return Form and carefully repack the merchandise with the form in the original carton within 90 days of purchase. Contact Customer Service at 800-291-8551 or KoaClubShop@staples.com for more information.

Call Customer Service at 800-291-8551 or email KoaClubShop@staples.com. Your dedicated customer service representative will help determine if a return, refund or replacement is needed.

You are able to return an item within 90 days of receipt for a prompt refund or exchange. Due to shipping restrictions, we are not able to accept returns on the following: hand sanitizers (and similar items with an alcohol content), wireless items with lithium batteries i.e. portable chargers, speakers, etc. Please contact Customer Service at 800-291-8551 or KoaClubShop@staples.com for more information.

Call Customer Service at 800-291-8551 or email KoaClubShop@staples.com.